1. How do I order a product?
2. Do I need to set up an account to place an order?
3. How can I pay for my order? Can I pay with a bank transfer?
4. How do I know if my order was successful?
5. Which countries do you ship to? What are the shipping charges?
6. When will my order be delivered?
7. Can I change my order once it has been placed?
8. What is your exchange policy? 
9. Do you have a loyalty program? 
10. I have received my VIP #LSS loyalty card. How do I use it to get my discount? 


 

1. HOW DO I ORDER A PRODUCT?
Simply click on the product you like, add the Quantity of each item you’d like to order and then click on the ADD TO CART button. When you are ready, just click on the CART icon which you can find at the top right of the page. You can also review the items in your cart before clicking on 'CHECKOUT' to complete your order.


2. DO I NEED TO SET UP AN ACCOUNT TO PLACE AN ORDER?
You can shop at Lully Selb without creating an account.

However, register with us and you'll be able to track your orders, review past purchases and save your address and card details for your convenience.

Lully Selb account members can also look forward to benefits and special promotions by spending over SGD$150 to receive a lifetime VIP Loyalty Program membership.


3. HOW CAN I PAY FOR MY ORDER? CAN I PAY WITH A BANK TRANSFER?
Once you have ordered online you can pay via Paypal or by Bank Transfer. Please note that you do not need to have a Paypal account in order to pay and that all major credit cards are accepted. 

Via Paypal/Credit Card
At checkout you will be directed to a Paypal page to pay for your order. After payment is received you will receive an email confirmation. Please note that if you have any special requests, then please do put these in the SPECIAL INSTRUCTIONS section before checking out. You can also email us to advise us separately of your request.

Via Bank Transfer
At checkout you can select Bank Transfer as an option. Please refer to the instructions given for the next steps. We will email you to confirm your order once the bank transfer has been completed. Pls transfer to POSB eCurrent Account; 707-103426.


4. HOW DO I KNOW IF MY ORDER WAS SUCCESSFUL?
Once your order has been submitted, you will receive an email confirmation that contains your order number and purchase details. A separate email will be sent to notify you once the order has been shipped. If you create an account with us prior to checkout, you can log into your account and check the status of your order.


5. WHICH COUNTRIES DO YOU SHIP TO?  WHAT ARE THE SHIPPING CHARGES? 
Please refer to our shipping page for more information.


6. WHEN WILL MY ORDER BE DELIVERED?
Please refer to our shipping page for more information.


7. CAN I CHANGE MY ORDER ONCE IT HAS BEEN PLACED?
If your purchases have not already been prepared for shipping then we can amend your order after it has been placed. To check on the status of your order simply email us directly with your order number at hey@lullyselb.com with any changes.


8. WHAT IS YOUR EXCHANGE POLICY?
We offer a 7 day exchange policy for sizes, defective or damaged items. To be eligible for a exchange, your item must be unused and in the same condition that you received it. It must also be in the original packaging. If 7 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. Sale or Pre-order pieces are not eligible for a refund unless deemed faulty. Shipping costs are not refunded.
Please refer to our shipping page for more information.

9. DO YOU HAVE A LOYALTY PROGRAM?
Spend SG$150 and more to receive a lifetime membership to VIP #LSS. This membership entitles you to benefits such as:
  • 10% off all items*
  • Free delivery above $100 (within Singapore)
  • Invites to exclusive events and shows
  • First previews of our latest collections
  • Exclusive promotions with our partners and collaborators 
VIP #LSS members are registered automatically once they spend SG$150 with Lully Selb. Please refer to our VIP #LSS page for the latest information.

10. I HAVE RECEIVED MY VIP #LSS LOYALTY CARD. HOW DO I USE IT TO GET MY DISCOUNT?
Enclosed with your loyalty card are instructions and a personalized serial number. To begin enjoying your discount at Lullyselb.com, enter your VIP code at Checkout:

LSSVIP(insert your serial number here)

e.g.
If your serial number is 7, your promo code is LSSVIP7.
If your serial number is 017, your promo code is LSSVIP17.

Your 10% discount will be reflected automatically to your total order.

Free Delivery
For orders above $100 in Singapore, please select "Lully Selb Squad" from the shipping drop down options provided. Please note that the free delivery will only be applicable when your VIP code is entered at checkout in order for us to verify. Those who select this option but do not have a valid VIP code will be charged at standard delivery charges.